Complaint form

All complaints will be directed to the technician in charge 

DO NOT ASK THIS ONLY IF THEY INSIST 

If they insist to not speak to the technician then only tick the checkbox requesting this and put detailed reason why

Advise the case manager will contact them with 7 days, if they want urgency then it must be dealt with the technician directly 

If it’s an extreme urgency tick the urgency box (this is only to be used in situations where it can not wait and needs same day attention.